The ground rules.

About these terms

This website is operated by Glasshouse Digital, a digital marketing business based in Perth, Western Australia.

By accessing or using this website, you agree to these Terms of Use. If you do not agree with them, you should not use the website.

These Terms of Use apply to your use of the website only. If you engage Glasshouse Digital to provide services, that engagement may also be governed by a proposal, scope of work, service agreement, invoice terms or other written agreement. If there is any inconsistency, the terms of that specific agreement will apply to the service engagement to the extent of the inconsistency.

Using this website

You may use this website for lawful purposes, including learning about Glasshouse Digital, our services, our approach and how to contact us.

You are responsible for ensuring that your use of the website complies with applicable laws and does not interfere with the operation, security or availability of the website.

Website content

We aim to keep the information on this website accurate, useful and up to date. However, digital marketing platforms, technology, pricing, features, laws and industry practices can change quickly.

Website content is provided for general information only and should not be treated as legal, financial, tax or other regulated professional advice.

Marketing recommendations depend on the circumstances of each business. Information on this website should not be relied upon as a substitute for advice tailored to your business, goals, market, budget or systems.

Our services

This website may describe services such as Google Ads management, SEO and AI search optimisation, Meta Ads management, website design and development, social media management, digital marketing strategy and consulting.

Service descriptions, indicative pricing and examples on the website do not create a binding obligation for Glasshouse Digital to provide a particular service at a particular price.

The scope, deliverables, fees, timing and other terms for paid services will be confirmed separately before work begins.

Marketing results

Marketing performance is affected by many factors outside our control, including competition, market conditions, platform changes, website performance, pricing, sales processes, budget, seasonality and customer behaviour.

Unless expressly agreed otherwise in writing, we do not guarantee specific rankings, lead volumes, sales, revenue, return on ad spend or other marketing outcomes.

Case studies, examples and past results shown on this website are provided to illustrate previous work and are not a promise that the same or similar results will be achieved for another business.

AI-assisted content and tools

Glasshouse Digital may use artificial intelligence, machine learning and automated tools to assist with research, analysis, drafting, strategy, reporting, creative development and other business activities.

AI-assisted material may contain errors, omissions or outdated information. Where appropriate, we apply human review before relying on or providing AI-assisted outputs as part of our work.

Nothing on this website should be interpreted as a guarantee that content has been produced entirely by a person or entirely without automated assistance.

Our handling of personal information in connection with AI tools is addressed in our Privacy Policy.

Intellectual property

Unless otherwise stated, the content and materials on this website are owned by or licensed to Glasshouse Digital. This includes text, branding, graphics, layouts, design elements, photographs, video, animations, website code and other original material.

You may view and use the website for personal or internal business reference. You must not copy, reproduce, republish, sell, adapt, distribute or commercially exploit our website content without our prior written permission, except where permitted by law.

Third-party names, logos, trademarks and content remain the property of their respective owners.

Third-party links and platforms

This website may link to third-party websites, software, social platforms or services. These links are provided for convenience and do not necessarily mean we endorse or control the third party.

We are not responsible for the content, availability, security, terms or privacy practices of third-party services.

References to platforms such as Google, Meta, Webflow or other technology providers do not imply sponsorship, partnership or endorsement unless expressly stated.

Information you provide

If you contact us, submit a form or otherwise provide information through the website, you are responsible for ensuring that the information you provide is accurate and that you have the right to provide it.

Please do not send confidential, commercially sensitive or sensitive personal information through general website forms unless it is reasonably necessary.

Prohibited use

You must not use this website to:

• engage in unlawful, fraudulent or misleading activity
• introduce malware, malicious code or other harmful material
• attempt to gain unauthorised access to the website, servers, systems or data
• interfere with the normal operation or security of the website
• scrape, harvest or collect information from the website in a way that is unlawful or unreasonably burdens our systems
• impersonate Glasshouse Digital or falsely suggest an association with us
• use our intellectual property in a way that infringes our rights or the rights of others

Liability

To the maximum extent permitted by law, Glasshouse Digital is not liable for loss arising solely from reliance on general information published on this website or from temporary website unavailability, third-party content or third-party services.

Nothing in these Terms of Use excludes, restricts or modifies any guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified.

Consumer rights

Nothing in these Terms of Use is intended to exclude or limit rights you may have under the Australian Consumer Law or other applicable consumer protection laws where those rights cannot legally be excluded.

Where consumer guarantees apply to services supplied by Glasshouse Digital, those guarantees operate independently of these website Terms of Use.

Website availability

We may update, change, suspend or remove parts of the website from time to time without notice.

We do not guarantee that the website will always be available, uninterrupted, error-free or compatible with every browser, device or network.

Privacy

Our collection and handling of personal information through this website is explained in our Privacy Policy.

By using this website, you acknowledge that website usage may involve cookies, analytics and other technologies described in that policy.

Changes to these terms

We may update these Terms of Use from time to time to reflect changes to our website, business, services or legal requirements.

The latest version will be published on this page. Your continued use of the website after an update means the revised terms will apply from the time they are published.

Governing law

These Terms of Use are governed by the laws of Western Australia, Australia.

Subject to any rights you may have under applicable law, disputes relating to these website Terms of Use will be subject to the jurisdiction of the courts of Western Australia and courts entitled to hear appeals from them.